Uniarch Privacy
Policy
Version:
1.2
Last updated on Dec. 15, 2021
Thank you for using Uniarch
products of Zhejiang Uniview Technologies Co., Ltd.
(referred to as we hereafter).
We
are committed to protecting your personal information and privacy and
maintaining your trust with us. We abide by the following principles to protect
your personal information: integrity,
consent, clear purpose, restricted collection, minimum necessary, transparency,
balanced rights with responsibility, security, and privacy compliance.
This
privacy policy is intended to help you understand: 1) your personal information
that we collect; 2) how we collect your personal information; 3) how we use your
personal information; 4) how we protect your personal information and your
rights; 5) answers to your questions and how to contact us. Understanding these contents is
essential for you to exercise your personal rights and protect your personal
information. Please read through this policy carefully before you use or accept
our products or services. Please be aware, this policy is not applicable to situations
where your personal information is collected by other third parties.
This
policy contains the following sections:
(1)
Definition of personal information
(2)
How we collect and use your personal information
(3)
Sharing, transfer and disclosure of personal information
(4)
Information storage and protection
(5)
Your rights
(6)
Third-party services
(7)
Privacy of minors
(8)
Contact us
(9)
Revisions to the privacy policy
1)
Definitions of personal information and non-personal information
The
definition of personal information shall be defined by your local laws.
Non-personal information refers to data other
than personal information that cannot be directly linked to any specific
individual, such as occupation, language, zip code, area code, serial number,
URL, and automatically recorded browse data, product and unique product
identifier of your mobile device, video contents without personal information,
country/region and time zone of the connected product, geographical location,
identifier of mobile network operator, device software platform, and hardware
information, etc.
2)
How we collect and use your personal information
1.
When you create an account to
use our product or service, or when you sign up for an account to access or
view video online, we need you to provide your username, password, email
address, verification code, product name, product verification code, and product
serial number through the client. The purposes of information collection: 1)
The username, password, email address, and verification code are collected for real-name
registration required by relevant laws and regulations in various regions; 2)
When you install and activate a product that is connected to Uniarch service and is bound with your account, we may
request you to provide certain unique basic information of your product, such
as product name, verification code and serial number. If you refuse to provide
such information, you may not be able to use our product and/or service
normally.
2.
When
you log in to a Uniarch app account for the first
time, we will collect information for
information push service. The information we collect includes: 1) The model of
your mobile phone, 2) The operating system and version of your mobile phone, 3)
Information about the network to which your mobile phone is connected,
including information about 2G, 3G, 4G, 5G, Wi-Fi networks and the
corresponding network carriers. We will take appropriate control measures
including: 1) For first-time use, a pop-up window will appear to notify you. 2)
When the collection method, collection contents or collection purpose are
changed, Uniarch will notify you of the changes and
request for your permission.
3.
When you use Uniarch service to save video related contents, such as
videos, images (user content), message notifications, etc., we will collect
videos or images captured by your camera and push the videos or images to you
so you can save the contents that you need.
4.
When
you use the message notification function, we need to collect the unique
feature value of your client (such as the unique value generated based on your
device's IMEI or UDID) and the language of your mobile phone to provide you
with accurate alarm push service (such as reminder, technical notification,
update, alert, support and management messages, service announcements and other
messages). If you refuse to provide such information, you may not be able to
use our products and/or services normally.
5.
When you use device
adding functions, we may need to collect the serial number, register code,
password, model of your device, and Wi-Fi information of your client, so as to perform
network configuration and bind your device. If you refuse to provide such
information, you will not be able to add your device.
6.
When you use our device
connection service, to ensure the normal
use of the service, we will collect information including the model, UDID, IP
address, MAC address, and software version of your device, the network
connection method and type, and operation records. Such information is the
basic information that is essential for us to provide services. If you refuse
to provide such information, you may not be able to use our device connection service
normally.
7.
When you use the live view
function, we may need to collect the serial number, IP address, port number,
and video stream information of your device in order to provide you with live streams
of your device. If you refuse to provide such information, you will not be able
to use the live view function, but it will not affect your normal use of other
functions.
8.
When you use the device sharing
function, we need to collect certain information in order to implement the sharing
function, including the device serial number, your nickname, and the usernames
with which you want to share the device. If you refuse to provide such
information, you will not be able to use the device sharing function, but it
will not affect your normal use of other functions. The sharing function is
active only when you use it; it is not permanently active.
9.
When you need our support and
contact us through email, we need to
collect information including your name, phone number or email address, device
usage, device serial number, device account, in order to verify your
product and identity and provide precise service support. If you refuse to
provide such information, we will not be able to provide support services to
you.
10.
In other possible scenarios, we
will also collect your personal information, including but not limited to:
1)
When you communicate with us with
telephone, we need to record the conversation as evidence of service and to improve
our service ability and quality, so as to continue to provide you with
high-quality after-sales service.
2)
In situations where you need to
sign a certificate to authorize remote access, we will collect your manual
signature or company seal.
3)
If you report a device
failure and need to return the device to us for inspection and repair, you need
to provide your receiving address. If the returned device contains your private
data, you need to back up the data and format the storage before returning the
device.
11.
In
order to offer better user experience and prevent misoperation,
we will collect industry-standard non-personal information (see the definition
in Chapter 1). Such information does not infringe on user privacy and user
rights. If you have any concerns about
the security and privacy settings of your mobile device, please adjust the
settings by referring to the documentation of your mobile service provider or
mobile device manufacturer.
3)
Sharing,
transfer and disclosure of personal information
1.
Sharing of information
When we
provide you with certain services, we need to share your personal information
with authorized partners, carefully selected service providers, or national
regulatory agencies, only for legal, justified, necessary, specific, and
definitive purposes, and only share the information necessary for us to provide
services. The organization that shares your personal information has no right
to use the shared personal information for any other purposes irrelevant to our
products or services. For companies, organizations, and individuals with whom
we share personal information, we will sign strict data protection agreements
with them, demanding them to process personal information as per our
instructions, this privacy policy, and any other relevant confidentiality and
security measures.
1)
We need
to share your device information and account information with our cloud service
provider in order to provide you with the core video surveillance functions.
2)
You can
share your videos, user information, etc. with specific people, and share your
videos, user information, etc. with unspecified people based on our products
and/or services. We bear no legal liability for serious situations such as leakage
of your information due to your sharing behavior.
2.
Transfer of information
We will
not transfer your personal information to any other companies, organizations or
individuals, except in the following situations.
1)
After
obtaining your explicit consent.
2)
When it involves
merger, acquisition or bankruptcy liquidation, and if it involves the transfer
of your personal information, we will demand the new company or organization
that holds your personal information to continue to be bound by this personal
information protection policy; otherwise, we will demand the company or
organization to re-seek authorization and consent from you.
3.
Disclosure of information
We will disclose your
personal information only under the following circumstances:
1)
After obtaining your explicit consent.
2)
Please understand, in
accordance with applicable laws, we can disclose your personal information
without your consent under the following circumstances:
When
it is directly related to criminal investigation, prosecution, trial, and verdict.
When
it is necessary to safeguard significant legitimate rights such as life,
property of the personal information subject or other individuals but it is
difficult to obtain your consent.
When
the personal information collected is disclosed to the public by yourself.
When
the personal information is collected from information that has been disclosed
lawfully, such as from lawful news reports, government-disclosed information,
etc.
When
it is necessary for signing a contract according to your requirements.
When
it is necessary for maintaining the safe and stable operation of the provided products
or services, such as detecting and handling product or service failures.
When
required by applicable laws and regulations and government orders of the
country where the business is operated, as well as legal procedures of law
enforcement agencies, regulatory agencies, and court of law, or other
applicable legal procedures and subpoenas.
4)
Storage
and protection of personal information
1.
Storage of personal information
Unless otherwise explicitly
permitted by law or by you, we will retain your personal information only for
the length of time required for the purposes bound by this privacy policy.
During the period that you use our products or receive our services, we will
continuously keep your personal information for you. If you cancel your account
or proactively delete your personal information, we will delete or anonymize
your personal information after receiving your request, unless otherwise stated
in law or agreement.
As per applicable local
laws, the personal information collected and generated by us during business
operation shall be stored locally at the business location.
2.
Security protection of personal information
We are committed to
safeguarding your information security and have a dedicated team responsible for
the research, development and application of a variety of security technologies
and programs. We use data encryption and access control mechanisms to establish
internal control systems to ensure only the authorized personnel can access your
personal information, to publicize security and privacy protection requirements
to the related personnel, and to publicize protection measures such as the
information security protection system to all the staff. At the same time, we
have been granted information security management system certification
(ISO27001 international standard), and will regularly hire independent
third-party organizations to evaluate our information security management
system. Through these rigorous measures, we try our best to protect your
information from unauthorized access, use and disclosure. However, please
understand that in the Internet industry, due to the limits of current
technologies and all kinds of possible malicious attack methods, even if we do
everything that we can to strengthen our security measures, it is impossible to
guarantee 100% security of information. Please be aware, the systems and
communication networks that you use while using our products and/or services
may encounter security issues due to factors that are beyond our control.
The security of your
personal information also depends on your cooperation with us in security
measures. We provide you with a username and password so you can access Uniarch and related products or services, and you are
responsible for the confidentiality of such information. We request that you do
not share such information with anyone, and we will also regularly review the
technologies that we use and the strategies used to implement information
collection.
We have established
dedicated management systems, procedures and organizations to safeguard
information security. We strictly limit the scope of people who have access to
the information, demand their compliance with confidentiality obligations, and
conduct audits regularly.
In the event of a security
incident such as personal information leakage, we will initiate an emergency
plan to prevent the expansion of the security incident and promptly inform you
in the form of push notifications, announcements, etc.
5)
Your
rights
Storing your personal
information enables us to provide the services that you need. You can access
and update your personal information through your account, or contact us to
obtain your information by sending an email to support@uniarch.cn
if you cannot find your personal information, or ask us to modify, withdraw or
delete the data that you provided. When you sign up for an account, cancel your
account, or delete your files and data, we may not be able to delete the
previous communication records. And after you delete certain information, as
per applicable laws and regulations, we may need to temporarily keep a backup
of this information until it is eventually deleted permanently.
As per applicable laws, we
guarantee your rights with respect to your personal information: access,
correct or delete your personal information, change the scope of authorization
or revoke authorization, cancel your account, and obtain a copy of your personal
information. Please be advised that you are entitled to demand us to delete
your personal information under the following circumstances: 1) We collect and
use your personal information against laws and regulations; 2) We collect and
use your personal information against the user agreement.
In order to exercise your
rights, please contact us using the contact information provided in this
privacy policy. For your reasonable requests, we do not charge any fees in
principle. But for repeated requests that exceed the reasonable limit, we have
the right to charge for the cost as appropriate. For unreasonably repeated requests
that require excessive technical means and that will bring risks to the
legitimate rights or interests of other people, we have the right to deny such
requests. If you are concerned about how we handle your personal information,
you have the right to file a complaint with the data protection authority of
your country of residence.
To provide you with the
services you need, on the condition that you continue to use our products
and/or services, we will store your personal information on our server. The
purpose of saving your latest personal information is to provide you with
relevant services. You can access, update, and delete your personal information
through your personal portal. We can also help you manage your subscriptions,
deactivate your account, and delete your activity summary and data.
6)
Third-party
services
Our products and/or
services may be connected to or linked to websites or other services provided
by the third party. These functions may collect your information (including
your log information) in order to operate properly. We will only share your
information for legitimate, necessary, and specific purposes. For third-party
service providers with whom we share information, we demand them to fulfill
confidentiality obligations and take corresponding security measures.
In order to achieve the
purposes stated in this policy, we may connect SDK or other similar
applications provided by third-party service providers, and share with them
certain information about you that we collect in accordance with this policy,
so as to provide better customer service and user experience. Third-party
service providers include providers of information technology services,
identity management, website hosting and management, data analysis, data backup
and archiving, security and storage services (including cloud service
providers), event management, and other services related to our business
operations.
Such third-party services
are operated by the relevant third party; your using their services or
providing information to them are subject to the terms of service/or privacy
protection statements of the corresponding third party (not this policy).
7)
Privacy
of minors
We do not provide any of our
services to minors under 14 years of age (or equivalent minimum age set by the
relevant jurisdiction). If we find any account associated with or registered by
a minor under 14 years of age (or equivalent minimum age set by the relevant
jurisdiction), we will immediately delete the relevant account information. If
we find that we have collected personal information of minors without prior
verifiable parental consent, we will try to delete the relevant data as soon as
possible.
If you are the parent or
guardian of a minor under the age of 14 (or equivalent minimum age set by the
relevant jurisdiction), and you believe that your minor has disclosed her/his
personal information to us, please contact us immediately using the contact
information on the Uniarch product. Parents or
guardians of minors who are under 14 years of age (or equivalent minimum age
set by the relevant jurisdiction) can check and ask us delete the minor's
personal information and prohibit us from using it. In cases where we collect
personal information of minors with the consent of the parents/guardians, we
will only use or publicly disclose the information when permitted by law,
expressly allowed by the parents or guardians, or when necessary to protect the
minors.
8)
Contact
us
If you have any questions,
comments or suggestions regarding this privacy policy or your personal
information, please contact us via the following methods:
Email: support@uniarch.cn
Mailing
address: 1st floor, South Tower of Building No.10, Wanlun Science Park, Jiangling Road 88, Binjiang
District, Hangzhou, Zhejiang, China (310051)
We will process your
inquiry or request within fifteen working days after verifying your identity.
9)
Revisions
to privacy policy
This privacy policy is subject to revisions from time
to time, and such revisions shall constitute a part of this privacy policy.
When the terms of this policy are changed, we will show you the changed policy
in the form of push notifications and pop-up windows when you log in and upgrade
the version. Please note that we will collect, use and store your personal
information according to the updated policy only after you click the Agree
button in the pop-up window.